Many online casinos seem to go out of their way to make it difficult to sign-up with them, which is why I was very pleased when it took me just three minutes to register with Big Spin Casino. I was already making up my mind to be extra nice to them in my review. Any online casino that simplifies the process of registering, depositing, and withdrawing money is going to rate high in any gambler’s heart. I’m not sure what “cockles of the heart” are, but mine were warmed.
It took only a few minutes more, however, to start developing a sense of unease about Big Spin Casino. That sense of unease grew and festered until it overwhelmed any initial fondness I might have felt.
OVERALL RATING: 4.5/10
It’s not always an overt action of deception that earns my mistrust. Sometimes all you have to do is what Big Spin Casino appears to have done: Duplicate another online casino’s content (in this case, that of MYB Casino), layout, and graphics and then make minor alterations to the text and background colors to give it that “Big Spin” feel.
The sloppy copying is so blatant that, for a moment, I considered the possibility that Big Spin was so new that it had yet to fully design, test, and implement its casino pages. Then I saw a note on its “About Us” page claiming that Big Spin Casino was “created and made its debut in 2017[.]” So at the least generous estimation of the time span, Big Spin had at least 12 full months to get its house in order. Keep that in mind.
Go ahead and peruse its various pages. Tell me if it looks like anything more than the least amount of effort was made on any part of the site (with the exception, of course, of the games themselves, being as they are the creations of someone other than Big Spin Casino).
In fact, everything on Big Spin Casino appears to have been created by someone else. The games, the customer support, the layout, the text… The only differences I found between Big Spin Casino and MYB Casino were Big Spin’s ludicrous rules, unproven claims, typos, and grammatical errors. Not much to bring to the party, but maybe that’s all they had.
Reliability should mean more than the proper mechanical functioning of software. It should (and does, in most situations) mean that any statement or promise made by an entity is trustworthy. But when I see a website that is an obvious copy of another website, right down to the tollfree customer support number, I begin to question a website’s honesty. Can I trust what they tell me?
First, let’s take a look at Big Spin Casino’s license. On second thought, I’ll save you the time. You won’t find evidence of a license. You must accept, on faith, Big Spin’s claim that they are “incorporated, licensed and regulated by the Government and Laws of Curacao.”
Fig. 1: Big Spin Casino’s bottom row of icons. Only the far right one has a functional link (gamblers anonymous).
Fig. 2: MYB Casino’s bottom row of icons. The far right one has a functional link (gamblers anonymous), and the one to its immediate left has a functional link to the Curacao Gaming Commission’s record of MYB Casino’s online gambling license.
While the bottom of each page on Big Spin Casino shares much of the same text and images of MYB Casino, the icon representing Curacao’s Gaming Commission on MYB Casino’s main page is actually linked to the license information. Curacao is not known as the most stringent of gambling license grantors, so it seems bizarre that Big Spin isn’t even willing to prove they have a license from them.
On Big Spin Casino’s main page, however, the icon is just that—an icon. Not clickable. Well, I suppose you could click it for days if you had that kind of time, but you would accomplish absolutely nothing. To be fair, your finger would get tired. I stopped after ten minutes, myself.
Maybe I’m jumping to conclusions. It’s possible Big Spin is another creation of the same company that built MYB Casino, and they just haven’t gotten around to completely personalizing the site yet.
I’ll stipulate to that, but then why does Curacao’s Gaming Commission list only two online gambling enterprises associated with the license: mybookie.ag and mybcasino.ag? If it’s covered by the same license, shouldn’t Big Spin Casino be listed there, too?
It’s a freakin’ gambling license, people — the single most important building block for online gambling sites. It’s the keystone of the whole thing. Concealing it from anyone, including your would-be customers, seems idiotic in the extreme.
And yet, I’m faced with the choice to believe Big Spin Casino is licensed based on no evidence whatsoever, and even if said evidence did exist, for some peculiar reason (no doubt related to national security) concerns it cannot be revealed to me. Or I can believe I’m getting the run-around because no license actually exists.
I’m leaning toward choice number two.
Banking options are misleading and change dramatically between what appears to be available to the anonymous visitor and what is actually a valid option to the registered customer. Also, the number of withdrawal options is a fraction of the number of deposit options.
Customer Service: 5/10
It may seem a bit odd that while I found no satisfactory answers to my questions about Big Spin’s Curacao license, I give them any sort of rating at all. There’s a reason for that. The customer service is provided by a third-party company that employs people who are both professional and courteous.
I like professional and courteous. It pretty much defines customer service. You can give me an answer I don’t like, but if you are courteous and professional while you give it to me, I’m going to give you good marks in the customer service department.
The problem is that unless the company that contracts with the customer support people—in this case, Big Spin Casino—gives the customer service people the information necessary to answer questions, then the customer service people, however courteous and professional—are not going to be able to offer a caller much more than apologies.
I got plenty of apologies from Big Spin Casino customer support, both the live chat and the tollfree phone versions.
I first tried their live chat feature but learned nothing of interest except that Big Spin Casino was “not affiliated with MYB Casino.” A few hours later, I decided to call customer support.
According to their customer support, Big Spin is not affiliated with MYB casino. Yet, oddly enough, Big Spin has the same toll-free customer service number. Both sites show “844-335-3536” as their customer support number.
So I called it. It was for MYB Casino, and the person I spoke with —Thomas—told me at first that while he’d heard of Big Spin Casino, MYB Casino was not affiliated with them.
He then put me on hold and consulted with somebody, then came back on the line to inform me that they were a third-party company providing customer support and that another department within the company actually provided customer support for Big Spin Casino. He said they had a different tollfree number but sidestepped my question as to why they might have MYB Casino’s number on their own site. Thomas then offered to transfer me to Lewis, who could answer my questions about Big Spin.
Lewis, who was courteous and professional just like Thomas, was unable to tell me anything about Big Spin Casino’s licensing or certifications. After assuring me that I had asked “a very good question” Lewis promised to check into it. He would call me back, he said, or worst case, email me the info. I expect that phone call or email soon. Yep, any time now. Hmmm. Maybe I should recheck my email junk folder again…
Big Spin Casino offers some truly startling bonuses, including a weekend reload bonus of 400%. Sign-up bonuses are also generous at 200% but may occasionally skyrocket to 500% (for limited times, of course).
Game Selection: 8/10
Big Spin claims to offer “400+ games,” but by my count, it falls short of even half that number (I see about 188 different games available). Perhaps they’re counting mobile versions of the PC games as more games, not just smaller versions of the same games.
Big Spin Casino appears to have called upon a number of respected software companies to provide its various games, including Concept Gaming (slots, roulette, multi-hand blackjack, keno), BetSoft (slots, video poker), and Nucleus Gaming (blackjack, Caribbean stud, European roulette, single deck blackjack).
Big Top Circus
Good Girl, Bad Girl
King Arthurs Riches
Kung Fu Cash
Reels of Rome
Treasures of The Nile
Vegas Slots III
Table Games (19)
Draw Hi Lo
Poker 3 Heads up Hold’em
Three Card Rummy
Top Card Trumps
Triple Edge Poker
VIP American Roulette
VIP European Roulette
Live Dealer Games (10)
21 Burn Black Jack
Multi Hand Blackjack
Single Deck Blackjack
Super 7 Blackjack
Video Poker (27)
Deuces and Jokers
Five Draw Poker
Jacks or Better
Multihand all American
Multihand Bonus Deluxe
Multihand Bonus Poker
Multihand Deuces Wild
Multihand Double Bonus
Multihand Double Jackpot
Multihand Jacks or Better
Multihand Joker Poker
Pyramid Aces and Faces
Pyramid Bonus Deluxe
Pyramid Bonus Poker
Pyramid Deuces Wild
Pyramid Double Bonus
Pyramid Double Jackpot
Pyramid Jacks or Better
Pyramid Joker Poker
Split Way Royal
Tens or Better
Miscellaneous Games (8)
Instant Keno 40 Ball
Instant Keno 80 Ball
Virtual Racebook 3D
Many online casino front-ends automatically tailor banking options to your country, and sometimes even your state. Big Spin Casino is no different, except that the options it offers registered customers bear little resemblance to what it lists as possibilities to anonymous visitors.
Anonymous visitors see this list:
ACH (Automated Clearing House)
Those who have registered and logged in (from the US, in this example):
No list of options is given to anonymous visitors to Big Spin Casino. The following are those payout options offered to logged-in U.S. customers:
Currently set at 200% of your initial deposit (minimum $45, up to $1,000), this sign-up bonus is actually pretty generous compared to many other online casinos. Additionally, the rollover is 30x the bonus + your original deposit, which means that—for example—if you deposit $100, your sign-up bonus with Big Spin Casino will be $200.
While preparing this review, Big Spin Casino was offering a limited-time 500% sign-up bonus (promo code: BSC500). Probably gone by now, but I thought I’d mention it, just in case.
The current reload bonus is 150%. Same 30x bonus + original deposit rollover applies ($45 minimum, $1,500 maximum). However, Big Spin Casino seems to have a math problem.
From Big Spin’s own site: “150% Reload Bonus, up to $1,500. Example: deposit $100, get a $150 bonus, giving you $1,500 to play with.”
I really can’t tell if this is a typo or if they’re just bad at math.
Player of the Month Award
According to Big Spin Casino: “The player with the [Player of the Month] nomination will have a huge bonus credited to their account plus increased deposit and withdrawal limits throughout the month.”
The prize money that comes with this award is unknown, and you are still required to wager 30x the award amount to gain access to it.
Plus, if you win Player of the Month, you will have the privilege of depositing more and perhaps withdrawing more of your winnings than you normally would. Why it truly is Christmas every day!
I should mention that as of January 2019, there are no Players of the Month listed on Big Spin Casino’s main page. For any month. In over a year of operation.
Refer a Friend Bonus
This bonus is scheduled to end January 31, 2019. It pays a 200% bonus if you refer a friend. The 200% is applied to your friend’s initial deposit as well. Say your friend deposits $100 when he signs up, he gets whatever sign-up bonus is current. You get that bonus as well. So you each have $200 in bonuses available as soon as you both wager a total of $9,000.
How does Big Spin Casino know you referred a friend? Because you clicked the “REFER” button at the top of any Big Spin Casino page and, on that page, you gave Big Spin Casino the full name and email address of each friend you want to refer.
Here’s where Big Spin Casino really pulls out the stops. If you reload (deposit more money) on a weekend (they don’t actually specify that the deposit must be made on a weekend, nor do they actually define what they mean by “weekend” but fiddle-de-dee), the bonus is 400% of whatever you deposit (minimum $45) and the usual 30x bonus + deposit rollover is required before you get can withdraw the bonus.
You may qualify for this weekend reload bonus multiple times each weekend. One caveat: Big Spin Casino says, “This bonus is capped at $2,000.” It is unclear if that cap is cumulative over the weekend or applies only to each deposit. Like the other bonuses dependent on deposits, you’ll need a promo code to activate this one.
Live chat: Yes
All the speed and courtesy I saw with Big Spin’s live chat notwithstanding, I could have called up my local pizza place, asked the same questions and have gotten the same polite shrug of the shoulders. Is Big Spin Casino licensed in Curacao? Dunno. Are they certified by any third-party organizations that police the cyber-gambling world? I’m new here. Which software companies provide your games? Third-party companies. Yes, of course. I see an icon for BetSoft, but who does your live dealer streaming? I don’t know. I’m new here.
By the way, Big Spin’s Terms and Conditions page is hilarious. Noting right away that, “[w]agers from professional gamblers are not allowed.” Big Spin goes on to further prohibit, “sharp side movers, wise guy action, syndicate players, and proposition only players.” I’m not sure what any of those have to do with what is essentially a slots and video poker site, but hey, what do I know?
Would I Play at Big Spin Casino?
If you’ve read everything down to this point, I think you already know the answer to that question. Just in case you‘re one of those people who skips to the end of something to see whether the hero defeats the bad guy, suffice it to say that I would only use the “play money” versions of the slots and video poker games at Big Spin Casino, since these appear to link directly back to the various software developers.
Depositing and betting real money with Big Spin Casino is another matter. I’d sooner eat gas station sushi.
Q: Where is Big Spin Casino licensed?
Big Spin Casino claims to be “incorporated, licensed and regulated by the Government and Laws of Curacao.” They provide no license on their website and no link to the Curacao Gaming Comission.
Q: What gaming software does Big Spin Casino use?
BetSoft, Concept Gaming, and Nucleus Gaming appear to provide the majority of Big Spin Casino’s slots and video poker games.
Q: What countries are permitted to gamble at Big Spin Casino?
Of the 195 nations of the world, we can’t tell you specifically which ones permit residents to gamble online at Big Spin Casino, because Big Spin Casino Big Spin Casino doesn’t list that information. They do, however, list the 185 countries that are NOT permitted to gamble with Big Spin Casino. Of the remaining 10, Canada, Australia, and the United States appear to be, um, safe bets, to coin a phrase.
Q: What currencies does Big Spin Casino accept?
According to their website, Big Spin Casino accepts deposits in US dollars only.
Q: In what country is Big Spin Casino based?
That’s hard to say. While many pages on Big Spin Casino claim it is incorporated in Curacao, its Terms and Conditions indicate its owners want disputes to be governed by the laws of Costa Rica.